Appointment Info

Plan Your Visit with Ease

At City Medical Wollongong, we aim to make your visit as smooth and efficient as possible. Please take a moment to read the important information below regarding appointments, location, parking, and other services to help you plan your visit with ease.

Bulk Billing Update

For continuity of care please request your preferred GP when making an appointment. The Practice works on a 15 minute appointment schedule. However some initial appointments may be booked for 30 minutes in order to take a full medical history. Patients attending for their initial appointment are asked to arrive 5 minutes early to allow time to complete the new patient information sheet and for reception staff to enter your details into the database.
If you need a long appointment or a specific service such as a pre-employment or insurance medical, please advise the reception staff when you are booking your appointment.

WAITING TIMES

Doctors try to run on time and not keep patients waiting. However sometimes delays are unavoidable. We request your patience at these times.

LOCATION AND PARKING

We are located at 336 Crown Street Wollongong. Parking is available next door if using Hospital Hill pharmacy or Wollongong Diagnostics.

TELEPHONE INTERPRETER SERVICE

We are registered with the Telephone Interpreter Service for patients requiring an interpreter. Please advise reception staff when you book your appointment that an interpreter is required.

CANCELLATIONS

Please notify the reception staff as soon as possible, If you can't attend an appointment. There is a minimum $40 fee for patients who book an appointment with the Doctor or Nurse but fail to cancel at least 4 hours prior. We want to give the best service possible and are unable to accommodate appointments if patients fail to cancel their booking. The fee will need to be paid prior to seeing the doctor on the next consultation.